of Booking and Holiday Information
- Accessibility
For your comfort, all our rooms are easily accessible as we have a lift. The new Swiss pine suites are equipped with walk-in showers. The restaurant and spa area are also both easily accessible.
- Arrival and Departure
When you arrive, you may move into your room at 2pm and must have cleared your room by 10am on your departure day, yet, upon request and for a small fee, a late check-out is possible.
- Bath Robes
as well as flip flops and towels for the spa area can be found in your room when you arrive.
- Cancellation Insurance
We hope that you are able to embark on your holiday as planned. But, if something should go wrong and you’re unable to come, our cancellation policy (see cancellations) comes into effect. So you can look forward to your holiday with peace of mind, we recommend that you take out a cancellation insurance policy such as European cancellation insurance from https://www.reiseversicherung.de
- Cancellations
Should your planned trip be directly or indirectly affected by the pandemic (e.g. personal involvement, travel alerts or restrictions, etc.), you may change or cancel your reservation free of charge. If you have already paid a deposit, we will be happy to convert it into a holiday voucher that you can redeem at any time in the future.
Otherwise we will apply our standard cancellation conditions:
You can’t come? Tell us as soon as possible! If you cancel up to 2 months before your arrival date, the cancellation is free of charge. If you need to cancel after this date, the cancellation fees are as follows:
Up to 30 days before your arrival we will credit your deposit for another stay.
Less than 30 days before your arrival: 20% of the total invoice amount.
Up to 14 days before your arrival: 50% of the total invoice amount.
Up to 7 days before your arrival: 70% of the total invoice amount.
The day before your arrival / in case of no-show: 100% of the total invoice amount.
- Car Park
We have a private car park for hotel guests to use.
- Feel-Good Treatments and Massages
For a fee, our masseuse, Waltraud, will be glad to help you relax.
- Hikes
The TONZHAUS is one of the best Alpine hiking hotels and, as such, we don’t just offer our guided hikes with herbal expert Patrizia, our hiking library and hiking taxi are also available for you to use. We would also be delighted to help you choose and plan your own, individual hikes.
- Luggage Service
If you prefer to travel light, Insam Express link to http://www.insamexpress.it/ will be delighted to deliver your suitcases to the hotel. Please don’t hesitate to ask us if you wish to know more.
- Luxurious Accommodation with Board
Master chef Andreas will spoil you with a breakfast that will meet all your wishes - with regional products and daily changing morning delights. In the afternoon you can enjoy a sweet snack with homemade cake and fresh fruit. In the evening you can choose between a four-course menu or, on request, a homemade TONZHAUS pizza.
- Payment Methods
You may pay your bill with a card (EC card, MasterCard, Visa), by making a bank transfer in advance or in cash. NB: Italian law states that individual cash transactions may not exceed € 1,999.99 per person.
- Pets
Your furry, four-legged friends are more than welcome to join you on holiday. Generally, dogs must be kept on a lead in Italy. As special cleaning procedures are required after your departure, guests bringing their pets are charged an extra € 20 per animal, per day.
- Pickup Service
We would be glad to pick you up from the station in Naturno or Merano. Our hotel bus will bring you directly to the TONZHAUS. We advise that you book in advance to avoid disappointment.
- Ski Bus
In the winter months, the comfortable ski bus will take you to the ski areas free of charge.
- Skis and Ski Boots
You don’t have to worry about these either! You’re more than welcome to leave them in our ski room with drying equipment for your boots.
- Smoking
There are lots of places to sit outside, where smoking is permitted. You may also smoke on the balcony but the rooms, common areas and restaurant must remain smoke free.
- Spa
Our guests can use our spa area free of charge. The swimming pool is open from 7am until 7pm. The saunas are open from 3pm until 7pm.
- WiFi access
A free WiFi network covers the entire hotel.
Do you have any more questions?
Contact us at any time! We look forward to hearing from you!
TONZHAUS, Hotel & Pizzeria: Tel.+39 0473 66 96 88, info@tonzhaus.com